Refund policy

Return Eligibility

All sales are final, and we generally do not accept returns.

However, we may offer a refund if the product is found to be defective or damaged.

 

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Refund Request Period

Please submit your refund request within 30 days of receiving your order.

 

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How to Request a Refund

If you wish to request a refund, please contact us at

support@cooarworld.com.

 

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Regarding Damaged or Defective Items

Please inspect your order immediately upon arrival.

If you find any defects, damages, or receive the wrong item, please contact us right away.

We will review the situation and respond appropriately.

If applicable, please record a video of the item upon opening and send it to

support@cooarworld.com.

 

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Items Not Eligible for Return or Refund

The following items are not eligible for return or refund:

• Sale items

• Gift cards

 

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Refund Processing

Once we receive and review your refund request, we will inform you of the approval or rejection of your refund.

If your refund is approved but you do not see the refund reflected after 15 business days, please contact us at

support@cooarworld.com.